For delivery, we delegate everything to a trusted service provider.
This allows us to offer free delivery on certain orders (from €120 / $140)
Its operation is simple: it groups several orders, from different companies, and redirects them to large international logistics hubs.
His job? To find the most optimized routes, to guarantee a perfect balance between speed and low cost!
It's a real profession, and it's not ours, so we prefer to entrust it to professionals!
For those wondering why their tracking number only appears when the package arrives in the destination country:
That's normal! Before that, your order travels in a "master package": a huge package (sometimes several hundred kilos) containing lots of small packages like yours, all destined for the same country.
Our service provider buys a tracking number from DHL (for example for the United States) and informs them that a master package will soon arrive at their warehouse with such and such tracking number.
Once there, DHL employees open the master package, scan all the tracking numbers inside, and that's when your tracking is activated and your package enters the local postal system.