Delivery

Once your order is ready, and your product is dry and cleaned, we move on to packaging !

It is slipped into a small sealed plastic package, to guarantee that the toy has never been opened before you receive it .

This is what your order will look like:

Each order contains inserts, as well as one or more storage bags depending on the number of toys ordered.

But all of this is set to change very soon!


You should soon start receiving a little thank you note, or even Polaroids of the characters you just received.

We're also looking into adding "drying sticks" so you can dry your toys more easily! (at no extra cost to you, of course)

Here are some examples of polaroids that you will receive with the order of the corresponding toy!
They're not all ready yet... but it won't be long!

How does delivery work?

First of all, it's important to show you what the package looks like, to reassure the most anxious among you!

As this package is a return due to an address problem, I cannot show you the last side, as our customer's name and address are visible there.

But don't worry: it's just a post office sticker, with no mention of "Délices Défendus" or anything recognizable!

So don't worry, your little secrets stay between you and us 😉💌

Pour la livraison, on délègue tout à un prestataire de confiance.


Cela nous permet de vous offrir la livraison sur certaines commandes (à partir de 130 € / 150$ ) 🥰

 

Son fonctionnement est simple : il regroupe plusieurs commandes, issues de différentes entreprises, et les redirige vers de grands hubs logistiques internationaux.

Son job ? Trouver les itinéraires les plus optimisés, pour garantir un parfait équilibre entre rapidité et faible coût !


C’est un vrai métier, et ce n’est pas le nôtre, alors on préfère confier ça à des pros !

 

Pour ceux qui se demandent pourquoi leur numéro de suivit ne s'affiche que quand le colis arrive dans le pays de destination:

 

C’est normal ! Avant ça, votre commande voyage dans un “master package” : un énorme colis (parfois de plusieurs centaines de kilos) contenant plein de petits colis comme le vôtre, tous destinés au même pays.

 

Notre prestataire achète un numéro de suivi à DHL (par exemple pour les États-Unis) et leur indique qu'un master package arrivera prochainement à leur entrepot avec tel numéro de suivit. 

 

Une fois sur place, les employés de DHL ouvrent le master package, scannent tous les numéros de suivi à l’intérieur, et c’est là que votre tracking s’active et que votre colis entre dans le système postal local 📦

Why did we choose this method?

Because it allows us to:

- Reduce shipping costs

- Find efficient routes

- Deliver worldwide

And above all: deliver even to countries where sex toys are prohibited or complicated to transport .

Our service provider adapts the routes to avoid obstacles. (our toys are declared as silicone massagers, for those who are interested)


We asked our service provider to work exclusively with reliable carriers in each country:
DHL for the USA, CTTExpress for Spain, Royal Mail for the UK, Aramex for Australia…


But sometimes, for reasons of cost, speed or geography, another local service is used occasionally.

What if the package doesn't arrive? 😟


No stress.

We send him back.


No weird forms, no "DHL investigating for 6 months", no endless waiting.


If your package is lost, we'll tell you clearly, send you a new package with a new tracking number , and take care of everything 💌

This is a rough outline of how our delivery system works!


We hope that was clear and reassuring 💖

And if you have any questions, don't hesitate to write to us 🫶

See all our products