Refund policy

Return and Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, our return and refund policy allows you to return items under certain conditions.

 

Return Conditions

 

Return period: You have 2 days from the date of receiving your order to return your item.

Condition of items: Items must be in their original condition, unused, undamaged, and in their original packaging. Unfortunately, we cannot accept returns if the sealed packaging of the product has been opened or broken.

Non-eligible items: Certain items (for example intimate or personalized products) cannot be returned for hygiene or customization reasons. Please verify whether your item is eligible for return.

 

Return Procedure

 

1. Contact us:

Before returning an item, please contact our customer service at info@delicesdefendus.com to obtain return authorization.

2. Return the item:

Once authorized, return the item by following the instructions provided by our team.

3. Return confirmation:

After receiving and inspecting your return, we will send you a confirmation email.

 

Refunds

 

Refund method:

Refunds will be issued using the original payment method.

Refund processing time:

Refunds may take between 2 and 7 business days to appear on your account, depending on your bank or card issuer.

 

Return Shipping Costs

 

Return shipping costs are the responsibility of the buyer, except in cases of a defective product or an error on our part.

 

Questions

 

If you have any questions or concerns, please contact our customer service at info@delicesdefendus.com.

Thank you for shopping with us!